Terms & Conditions

General Conditions of Carriage (Passenger and Baggage)
Article 1: Definitions
Article 2: Applicability
Article 3: Tickets
Article 4: Fares, Taxes, Fees and Charges
Article 5: Reservations
Article 6: Check-in and Boarding
Article 7: Right to Refuse Carriage
Article 8: Baggage
Article 9: Schedules, Delays, Cancellation of Flights
Article 10: Refunds
Article 11: Conduct Aboard Aircraft
Article 12: Arrangements for Additional Services
Article 13: Administrative Formalities
Article 14: Liability for Damage
Article 15: Time Limitations for Claims and Actions
Article 16: Other Conditions
Article 17: Short Titles
Frankfurt, November 2014
Publisher:
Deutsche Lufthansa Aktiengesellschaft
General conditions of carriage of the Lufthansa Group airlines

- For flights with the Lufthansa airline code (‘LH’), Lufthansa is the contracting party and the General Conditions of Carriage (Passenger and Baggage) (ABB) of Lufthansa German Airlines apply.

- For flights with the SWISS airline code (‘LX’), SWISS is the contracting party and the General Conditions of Carriage (Passenger and Baggage) (ABB) of Swiss International Air Lines AG apply.

- For flights with the Austrian airline code (‘OS’), Austrian Airlines is the contracting party and the General Conditions of Carriage (Passenger and Baggage) (ABB) of Austrian Airlines AG apply.

- For flights with the Germanwings airline code (‘4U’), Germanwings is the contracting party and the General Conditions of Carriage (Passenger and Baggage) (ABB) of Germanwings GmbH apply.

For flights with any other than the mentioned airlines, the General Conditions of Carriage of the respective airline apply.
Further terms and conditions can be found on www.LH.com
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